Senior Installation Coordinator
Company: Stiles Machinery
Location: Rancho Cucamonga
Posted on: January 25, 2023
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Job Description:
DescriptionPOSITION SUMMARY Responsible for coordination of new
equipment installations with focus on regional projects.ESSENTIAL
FUNCTIONS Communicate with the salesman upon receipt of order to
determine any undocumented issues, understand customer expectations
and commitments made to the customer. Communicate with
accounting/finance regarding credit status, and traffic regarding
delivery specifics. Verify install and warranty terms and
allocations. Understand the correct technical specifications and
options of the machine. Coordinate delivery of all components and
parts orders to coincide with machine installation. Handle
coordination of dust and other ancillary equipment that may be
necessary for the installation. Communicate with customer to
confirm delivery, installation and training dates, review
preparation details with the customer and insure they are informed
of their responsibilities through a signed pre-install checklist.
Perform pre-install meetings and/or follow-up meetings with Product
Groups, Sales and/or customers, if necessary. Communicate details
of the installation with Field Service Representative prior to
installation, maintain contact during installation, document
progress and issues, and provide support Maintain good
relationships with customers by creating plans to get issues
resolved by proper tracking, documentation, problem resolution and
follow-up with customer. Receive and file documentation relating to
installation, machine backups, and install photos. Follow up with
FSR if not received in a timely manner. Design review meeting with
customer and Stiles Project Team to review project description,
review shipment schedule, runoff criteria, installation resources
scheduling, and production support and customer responsibilities
Visit installation site to analyze conditions relative to project
installation Plan and conduct pre-installation meeting;
continuously updating installation resource schedule as needed
Schedule and document weekly update meetings with customer Ensure
major criteria met with customer sign off and acceptance Work with
the Regional Service Manager for long range strategic planning and
events. Monitor quality of service being provided by establishing
and maintaining effective customer relationships Report the results
of work performed, problems encountered and dissatisfaction in the
form of prompt written service reports to the Service Manager.
QUALIFICATIONS 2 years project management experience Technical
knowledge of industrial equipment 2 years of college or technical
school preferred SKILLS AND ABILITIES MS Office applications
Ability to multitask Adaptability to changing priorities Strong
verbal and written communication skills Strong administrative
skills Self-starter and self-reliant Excellent problem solving
skills WORK ENVIRONMENT Typical Office Environment Customer Sites
Travel by air or auto If you are currently an employee of a Stiles
Machinery customer or dealer, we need written approval from Senior
Management of your current employer before continuing the
application process.Starting Base Salary: $44,100-$60,000
Keywords: Stiles Machinery, Rancho Cucamonga , Senior Installation Coordinator, Accounting, Auditing , Rancho Cucamonga, California
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