Senior Installation Coordinator

Company: Stiles Machinery
Location: Rancho Cucamonga
Posted on: January 25, 2023

Job Description:

DescriptionPOSITION SUMMARY Responsible for coordination of new equipment installations with focus on regional projects.ESSENTIAL FUNCTIONS Communicate with the salesman upon receipt of order to determine any undocumented issues, understand customer expectations and commitments made to the customer. Communicate with accounting/finance regarding credit status, and traffic regarding delivery specifics. Verify install and warranty terms and allocations. Understand the correct technical specifications and options of the machine. Coordinate delivery of all components and parts orders to coincide with machine installation. Handle coordination of dust and other ancillary equipment that may be necessary for the installation. Communicate with customer to confirm delivery, installation and training dates, review preparation details with the customer and insure they are informed of their responsibilities through a signed pre-install checklist. Perform pre-install meetings and/or follow-up meetings with Product Groups, Sales and/or customers, if necessary. Communicate details of the installation with Field Service Representative prior to installation, maintain contact during installation, document progress and issues, and provide support Maintain good relationships with customers by creating plans to get issues resolved by proper tracking, documentation, problem resolution and follow-up with customer. Receive and file documentation relating to installation, machine backups, and install photos. Follow up with FSR if not received in a timely manner. Design review meeting with customer and Stiles Project Team to review project description, review shipment schedule, runoff criteria, installation resources scheduling, and production support and customer responsibilities Visit installation site to analyze conditions relative to project installation Plan and conduct pre-installation meeting; continuously updating installation resource schedule as needed Schedule and document weekly update meetings with customer Ensure major criteria met with customer sign off and acceptance Work with the Regional Service Manager for long range strategic planning and events. Monitor quality of service being provided by establishing and maintaining effective customer relationships Report the results of work performed, problems encountered and dissatisfaction in the form of prompt written service reports to the Service Manager. QUALIFICATIONS 2 years project management experience Technical knowledge of industrial equipment 2 years of college or technical school preferred SKILLS AND ABILITIES MS Office applications Ability to multitask Adaptability to changing priorities Strong verbal and written communication skills Strong administrative skills Self-starter and self-reliant Excellent problem solving skills WORK ENVIRONMENT Typical Office Environment Customer Sites Travel by air or auto If you are currently an employee of a Stiles Machinery customer or dealer, we need written approval from Senior Management of your current employer before continuing the application process.Starting Base Salary: $44,100-$60,000

Keywords: Stiles Machinery, Rancho Cucamonga , Senior Installation Coordinator, Accounting, Auditing , Rancho Cucamonga, California