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Receptionist (Rancho Cucamonga)

Company: Mee Memorial Hospital
Location: Rancho Cucamonga
Posted on: May 6, 2021

Job Description:

JOB SUMMARY: Performs a variety of clerical and/or receptionist duties relating to patient registration and insurance verification for the Medical Clinic. Responsible for appointment scheduling and verification, answering phones and taking messages, data entry, completion/verification of patient registration, verification of insurance, collection of payments, and credit card processing. Performs other duties as assigned.Essential FunctionA.Front Desk* Interviews patients or his/her representative and obtains complete, accurate, personal, demographic and financial information necessary for admission.* Data areas on admit forms are complete and accurate; spelling is correct.* Always courteous to clients, in accordance with hospital guest relations program; helpful in explaining procedures and administrative policies.* Always checks patient information and updates as needed for each visit.* Notifies nursing staff of patient ready for office visit.* Verifies insurance coverage.* Always verifies insurance information: private Medicare or Medi-Cal.* Prior insurance authorizations are always obtained within specified time frame.* Photocopies insurance cards consistently; obtains signatures at time of registration.* Prepares necessary forms for Medical Records and Patient Accounting departments.* May attend to administrative needs of patient/family: (explains charges, alternatives for payment of bill).* Responds with sensitivity to patients and family in matters related to money and personal areas.* Is able to give basic information in response to most questions regarding patient bills/insurance.* Consistently able to acquire insurance information and reviews with patient to ensure accuracy.* Consistently/accurately files all material during assigned shifts.* Communicates to supervisor any customer/patient complaints.* Performs cashier function as necessary.* Always follows established Hospital policy for handling cash and collecting money.* Cash box always balances at end of shift.* Accepts credit cards, using appropriate forms; follows up.* Prepares batching for Data Processing.* Accurately prepares batching for Data Processing in a timely manner.* Operates clinic telephone switchboard.* Answers telephone in a courteous manner.* Identifies self and uses correct English when communicating.* Pages in a clear, well modulated voice to ensure understanding.* Demonstrates efficient, proper use of phone and paging system.* Does not use switchboard for personal calls.* Responsible for all emergency code calls; responds with expediency and efficiency.* Performs miscellaneous clerical duties to support billing activities.* Typing is current; typing is accurate and completed bills are technically correct.* Files materials accurately; all files can be retrieved in 3 minutes.* Willing to learn new jobs and assist others.* Consistently attends department meetings.* Accurately performs verification of INS, including Medi-Cal.* Performs other job related duties as assigned.* Responds to necessary changes in work schedule; uses work time to department advantage by doing various tasks, such as stocking, ordering supplies or special projects.* Performs other duties within capabilities as assigned by supervisor.B. Medical Records* Medical record assembly:* Develops and manages systems to ensure that patient records and associated loose filing are assembled according to department procedures.* Records are correctly assembled within 24-48 hours of patient discharge.* Record analysis:* Analyzes charts for completion.* Prepares deficiency list of incomplete charts.* Maintains Medical Record indices.* Maintains department, patient and physician indices; maintains Birth and Death logs.* May assist with department special projects and tasks* Research/preparation of billing office information.* Willing to assist with department functions; demonstrates initiative and support of co-workers in processing various paperwork certificates, logs and reports.* Processes record releases* Processes and mails out record releases within 5-7 working daysQUALIFICATIONSEducation:Work Experience:* Knowledge of office organization and basic clerical skills* Background and experience with computer terminal* Basic knowledge of insurance billing - preferred* Medical terminology - preferred.Licensing Requirements:* NoneLanguage Requirements:* Bilingual (English/Spanish) preferred.Physical Demands:* Must be able to sit up to 8 hours and stand/walk up to 4 hours per day.* Must be able to lift and push/pull up to 35 pounds.* Must be able to use repetitive hand to finger dexterity motion.* Must be able to speak and hear.Special Demands:* Willing to perform repetitive tasks.* Ability to work with others and to perform a variety of assigned tasks.DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Keywords: Mee Memorial Hospital, Rancho Cucamonga , Receptionist (Rancho Cucamonga), Administration, Clerical , Rancho Cucamonga, California

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