Company: American Threat Assessment Consulting, Inc
Location: Rancho Cucamonga
Posted on: September 23, 2022
Field technician shall deliver the desired customer service
experience. The goal is to drive service success that improves
customer satisfaction, maximizes customer retention and increases
Requirements and Responsibilities:
Provide service and customer support during field visits or
Manage time properly in accordance with training or task
assignments from Lead or PM
Manage all on site installation, repair, maintenance and test tasks
Ensure all assigned tasks meet ATAC quality standards.
Diagnose errors or technical problems and determine proper
Produce timely and detailed report to Lead/Project Manager
Operate vehicle in a safely manner and use field automation systems
(i.e. Phones, Laptops, etc.)
Follow all company's field procedures and protocols.
Cooperate with technical team and share information across the
Comprehend customer requirements and make appropriate
Build positive relationships with customers.
Keep all tools in working and functioning order.
Keep personal stock of all regularly materials used to complete
Assist in training and mentoring employees in areas of installation
and field responsibilities.
Complete timesheets weekly at the end of the work week.
Immediately report any lost, stolen or damaged ATAC property.
Complete all other duties as assigned.
Keywords: American Threat Assessment Consulting, Inc, Rancho Cucamonga , Field Technician, Engineering , Rancho Cucamonga, California
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