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Field Technician

Company: American Threat Assessment Consulting, Inc
Location: Rancho Cucamonga
Posted on: September 23, 2022

Job Description:

Field technician shall deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Requirements and Responsibilities:
Provide service and customer support during field visits or dispatches.
Manage time properly in accordance with training or task assignments from Lead or PM
Manage all on site installation, repair, maintenance and test tasks assigned.
Ensure all assigned tasks meet ATAC quality standards.
Diagnose errors or technical problems and determine proper solutions.
Produce timely and detailed report to Lead/Project Manager daily.
Document progress.
Operate vehicle in a safely manner and use field automation systems (i.e. Phones, Laptops, etc.)
Follow all company's field procedures and protocols.
Cooperate with technical team and share information across the organization.
Comprehend customer requirements and make appropriate recommendations/briefings.
Build positive relationships with customers.
Keep all tools in working and functioning order.
Keep personal stock of all regularly materials used to complete assigned tasks.
Assist in training and mentoring employees in areas of installation and field responsibilities.
Complete timesheets weekly at the end of the work week.
Immediately report any lost, stolen or damaged ATAC property.
OSHA10 Certification.
Complete all other duties as assigned.

Keywords: American Threat Assessment Consulting, Inc, Rancho Cucamonga , Field Technician, Engineering , Rancho Cucamonga, California

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