Desktop Support Engineer
Company: Jobot
Location: Rancho Cucamonga
Posted on: January 26, 2023
Job Description:
This Jobot Job is hosted by: Keith FletcherAre you a fit? Easy
Apply now by clicking the "Apply Now" button and sending us your
resume.Salary: $77,000 - $110,000 per yearA bit about us:Our client
is a design/engineering/field services firm specializing in the
electrical power utility market. They provide support and solutions
to the nation's electrical infrastructure. They support a vital
industry for our nation and take pride in their service and
team.Why join us?Our client offers a competitive compensation and
benefits package, including:
- Competitive salary
- Medical, Dental, Vision
- PTOJob DetailsThe Support Engineer will use knowledge and
specialized skills to implement technical solutions provide
high-quality support for computer hardware, operating systems,
enterprise applications, and internally developed software, and
provide testing for our internally developed software. In addition,
the Support Engineer will determine when it is appropriate to
deviate from standard practice to accomplish the desired result and
troubleshoot and solve straightforward problems that do not have
defined SOPs.ESSENTIAL JOB SKILLS/DUTIES:Interact with management
and staff to provide analytical and technical assistance for the
continuous improvement of IT solutionsPerforms computer deployment
duties, including unboxing, imaging, staging, software
installation, data migration, printer/drive mapping, asset and
peripheral setup with post-install troubleshooting and support,
shipping assets to end usersProvide support for mobile
devices/tablets, in person, over the phone, by email, or through
Mobile Device Management platforms (MS InTune, MobileIron)Provide
technical support for various office systems locally/remotely:
copiers, printers, plotters, scanners, desk phones, phone systems,
conferencing equipmentMonitor, prioritize, and escalate unresolved
help tickets in a queue or as assigned.Process new hire, term, and
move requests, creating the appropriate work items within the
ticketing system.SCCM experience preferredPowerShell experience
preferredQUALIFICATIONS:Proficient computer skills (Microsoft
Office products, i.e., Word, Excel, Outlook, PowerPoint,
SharePoint, Visio, Project, Teams. Windows troubleshooting,
understanding of basic networking concepts, software installation,
hardware troubleshooting, and basic security principles)Familiarity
with Microsoft Active Directory, Microsoft ExchangeFamiliarity with
ManageEngine, Jira, or ServiceNow is a plusAbility to explain
complex IT concepts in simple termsInterested in hearing more? Easy
Apply now by clicking the "Apply Now" button.
Keywords: Jobot, Rancho Cucamonga , Desktop Support Engineer, Engineering , Rancho Cucamonga, California
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