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Engineer II - Integrated Operations

Company: Inland Empire Health Plan
Location: Rancho Cucamonga
Posted on: May 13, 2024

Job Description:

*A reasonable salary expectation is between $91,000.00 and $116,022.40, based upon experience and internal equity.**Hybrid**Position Summary/Position*Under the direction of the Supervisor, Integrated Operations, Engineer II, Technology Integrated Operations will be focused on overall monitoring of the Infrastructure/Application landscape and L1/L2 support and troubleshooting activities including but not limited to patch management, capacity management, health checks, troubleshoot escalated tickets from Service Desk, initial triage of all alerts from various monitoring systems. The Engineer II, Technology Integrated Operations will manage, maintain and troubleshoot IEHPs observability tools.*Major Functions (Duties and Responsibilities)*1. Team Skills Collaborate and communicate in a team-based environment focused on problem solving, analytical thinking, teamwork, interpersonal skills, communication skills, proactive application monitoring, and technical troubleshooting.2. Application Performance/Infrastructure Monitoring - Using APM/ITIM tools to optimize application performance and identify performance bottlenecks in web applications, Infrastructure services(network, server performance, VMWare, SQL, Citrix, etc.) and provide solutions. Identify opportunities through APM/ITIM tool and perform root cause analysis for insights gained from UserExperience tools like Dynatrace/AppDynamics. Partner with application development, application support, and other IT infrastructure resources to define measurement frameworks, develop KPI's and performance dashboards.3. Design and Support The Engineer II, Technology Integrated Operations will act as a subject matter expert assisting the Engineer III with responsibilities for overall design and implementation ofApplication Monitoring and User Experience Analytics tools and will assist with research of the existing tools and solutions to recommend means of enhancing the architecture to gain insights and improve overall Infrastructure and Application Owners experience.4. Patch Management The Engineer II, Technology Integrated Operations will support the Engineer III with responsibilities for all patch management activities across the enterprise (server and end points).5. Monitoring and SOP Based Troubleshooting The Engineer II, Technology IntegratedOperations and Integrated Operations team will be responsible for overall monitoring of Application and Infrastructure landscape and will perform initial triages for all reported alerts from the various monitoring tools.6. Subject Matter Expert (SME) The Engineer II, Technology Integrated Operations will work with some observability tools using Dynatrace/AppDynamics, SolarWinds, ExtraHop, Thousand Eyes, Citrix Director, SecureWorks (replacement), Ushur and other.7. Identify automation opportunities for all repeat activities and work with the Engineer III toward implementation.8. Proactive application monitoring, timely health checks and balances, on-call support for key deployments and/or production support needs.9. Navigate and support Incident and Change Management processes with an end-to-end understanding of system workflows and technology infrastructure.10. Collaborate with the Engineer III to configure and monitor new alerts, as needed, to prevent production issues from affecting application availability.11. Collaborate with the Engineer III to create dashboards, publish alerts, or proactively identify issues raised after key releases to keep all applications and processes performing optimally. Communicate changes to community.12. Provide ongoing technical support to remote area networks, Internet, and VPN communications.13. Drive identification, assessment, and execution of ongoing process improvement opportunities for the benefit of equipment reliability, serviceability, and operations productivity.*Experience Qualifications*The following experience may be concurrent:- Four (4) or more years of experience with design and administration of APM/ITIM products, exposure to monitoring and configuration management for scalable environments, experience with script Python and PowerShell, and DevOps and SRE activities and best practices.- Must have proficiency in automating processes and integrating tools using REST APIs.*Education Qualifications*Associates degree with a major in computer related field or similar technical field from an accredited institution required.In lieu of the required Associates degree, a minimum of two (2) years of additional relevant work experience is required for this position. This experience is in addition to the minimum years listed in the Experience Requirements above.*Drivers License Required*Yes, must have a valid California Driver's License.*Knowledge Requirement*Proficiency in automating processes and integrating tools using REST APIs. Strong knowledge ofAPM/ITIM tools like Dynatrace or AppDynamics. Proficiency with Microsoft Windows Server operating system, Microsoft Windows 10/11, Microsoft Office 2013/2016/O365 products: Word, Excel, PowerPoint, and Access. Solid understanding of TCP/IP networking, Citrix, VDI knowledge.*Skills Requirement*Strong planning, organization, critical thinking, decision-making and communication (verbal and written) skills. Convey information and express thoughts and facts clearly, orally, and in writing.Demonstrates effective use of listening skills. Problem solving, analytical thinking, teamwork, interpersonal skills, communication skills, proactive application monitoring, and technical troubleshooting.*Commitment to Team Culture*The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region, designated as Great Place to Work. With a provider network of more than 5,000 and a team of more than 3,000 employees, IEHP provides quality, accessible healthcare services to more than 1.5 million members.And our Mission, Vision, and Values help guide us in the development of innovative programs and the creation of an award-winning workplace. As the healthcare landscape is transformed, were ready to make a difference today and in the years to come. Join our Team and make a difference with us! IEHP offers a competitive salary and stellar benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and state pension plan.Job Type: Full-timePay: $91,000.00 - $116,022.40 per yearBenefits:* 401(k)* 401(k) matching* Dental insurance* Flexible spending account* Health insurance* Health savings account* Life insurance* Paid time off* Parental leave* Professional development assistance* Retirement plan* Vision insuranceSchedule:* 8 hour shift* Monday to Friday* No weekendsEducation:* Associate (Required)Experience:* SCCM/Intune: 4 years (Required)* design and administration of APM/ITIM products: 4 years (Required)* script Python and PowerShell: 4 years (Required)Ability to Relocate:* Rancho Cucamonga, CA 91730: Relocate before starting work (Required)Work Location: Hybrid remote in Rancho Cucamonga, CA 91730by Jobble

Keywords: Inland Empire Health Plan, Rancho Cucamonga , Engineer II - Integrated Operations, Engineering , Rancho Cucamonga, California

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