Implementation Engineering Manager
Company: MasonHub
Location: Rancho Cucamonga
Posted on: February 19, 2021
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Job Description:
Company OverviewMasonHub, Inc. is an innovative new provider of
fulfillment technology and services founded in 2018 in Los Angeles.
With an experienced management and technical team that understands
the unique requirements of omnichannel fulfillment, our goal is to
modernize the $100 billion 3PL industry with cutting-edge
technology and unmatched hands-on service. MasonHub is backed by
Canvas Ventures.We built MasonHub from the ground up to support and
scale with rising, omnichannel brands that prioritize the customer
experience. Rather than force retailers to adapt to outmoded and
inefficient software, MasonHub is uniquely engineered to optimize
inventory management and shipping. Our clients include disruptive
activewear retailer Carbon38, luxury size-inclusive ecommerce
destination 11 Honor--, and health and wellness brand Vegamour.Job
SummaryWe're here to improve the 3rd party distribution experience.
Our goal is to provide better service, better technology, and,
ultimately, a better company. So every action we take, from the
real estate we choose to the technology we develop, is made with
the end goal of providing an excellent experience for our
customers. As the implementation engineering manager at MasonHub,
you lead a technology team dedicated to service. You're responsible
for managing and building a team that not only provides exceptional
service but leads technically. In addition to coaching your team of
engineers, you'll meet with our client's pre and post-sales to
understand the systems they rely on for their business and ensure
that their transition to MasonHub is smooth and problem free. You
will also be responsible for working hand in hand with the
implementation product manager to prioritize and understand the
needs of new clients and developing a technical implementation plan
in conjunction with their onboarding. This role is expansive and
will require a complete understanding of our platform and the
connections into our clients systems.Responsibilities and Duties*
Thrive virtually - We are a distributed engineering team by design.
A successful team member will thrive in a collaborative, but
distributed, work environment. They are as comfortable expressing
their ideas over a video call as they are in person and they are
intrinsically motivated to do their best work.* Plan the Roadmap -
While we have our macro product goals, you'll work closely with the
CTO, Head of Product and your team's product manager to crystallize
those large goals into actionable projects.* Design the Work -
There is no set of instructions for onboarding one client vs
another. Each client's business is unique and requires a deep
understanding of how they work and what our system can or can't
empower them to do, so you'll take your understanding and help your
team build a plan of action both pre and post sales.* Support your
Team - Above all, the manager's responsibility is to support their
team, teach them the things they need to know, help them see the
things they don't, and listen with humility.* Write some code -
Engineering Managers code at MasonHub. They may not always be in
the critical path for a project, but they must have their hands in
the code and understand what the systems their people work on.*
Test everything - There is nothing quite like the feeling you get
when you release code 20 times in one day with no regression. We
write tests so we can go faster and release more often. You, and
your team, will too.* Release often - See something wrong, fix it,
write a test, deploy to production. Have a new feature, write a
test, deploy it. All day, any time of the day.* Do it again - We
are only as good as the last deploy, the last feature. We celebrate
our wins, but we don't rest on our laurels.* Take your turn as Red
Hot - We get to build shiny new things, but we also have the honor
of building a business. You'll take your turn as the Red Hot/On
Call engineer from time to time. You'll fix bugs and help
customers. We all do (including the CTO).* Some Travel - While the
engineering team is fully distributed, our software manages
physical inventory, so visiting our Fulfillment Centers is a perk
of the job, when safe to do so. Qualifications And Skills* 3-5
years experience delivering software that solves real problems
reliably.* 2+ years of managing engineers to deliver complete
products.* You learn fast - Sure there are patterns to follow, but
almost every task is an opportunity to push ourselves to get
better. If you wake up in the morning and hope to do better than
you did yesterday, you'll fit right in.* You are not afraid to
execute and you're not afraid to ask for help - There is no space
for anyone's ego on the team.Nice, but not necessary skills*
Experience in fulfillment or logistics related fields would be
great.* Experience in Go. We'll teach you, but we also love being
taught.* A love affair with double entry ledgers.Our stack* Go*
React/Redux* Redis* Postgres* Heroku* Git* An ample dose of
humilityBenefits* Equity in a fast growing start-up* Competitive
Salary* Medical, vision, dental benefits* A remote first and modern
distributed engineering teamPowered by JazzHRLbQEKbYLda
Keywords: MasonHub, Rancho Cucamonga , Implementation Engineering Manager, Executive , Rancho Cucamonga, California
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