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Product Manager

Company: CO-OP Financial Services
Location: Rancho Cucamonga
Posted on: April 3, 2021

Job Description:

US-CA-Rancho CucamongaReq No. 2021-7520Category ProfessionalType Full-TimeThe Opportunity

We are seeking a talented Product Manager to be responsible for product management, enhancement identification and strategic direction for the successful delivery of product and service offerings within their assigned vertical for CO-OP Financial Services.

  • This position is fully-remote. That means we are open to talent across the country and the person in this position will be able to continue working remotely even after we transition back into our physical office locations.

    What You Can Look Forward to

    • Creates overarching product strategy collaborating with internal stakeholders and clients on priority setting and requirements definition of product enhancements.
    • Acts in a leadership capacity in developing and implementing strategies for assigned product solutions.
    • Creates long and short term product strategy based on market factors, client input and CO-OP Financial Services strategic objectives.
    • Works on various product enhancements and projects, including, but not limited to new markets, new product/service and opportunities for partnerships and business alliances.
    • Works collaboratively with internal stakeholders, vendors and clients to clearly define market problems to be solved.
    • Performs market discovery, develops project charters and leads initiatives through the Product Development Lifecycle.
    • Responsible for the development and execution of go to market plans and leads the collaboration across stakeholders in order to fully commercialize new solutions.
    • Identifies new revenue and expense savings opportunities.
    • Leads the research, analysis, and development of new product enhancements, services and markets for assigned product vertical.
    • Performs ongoing competitive analysis in order to better understand market pricing, product differentiators and solution gaps.
    • Considered the SME for assigned products.
    • Assists with vendor management of third party relationships that impact assigned products including understanding/facilitating contract terms, SOWs, pricing, invoicing and SLAs.
    • Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
    • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

      What You'll Need to Succeed

      • Bachelor's degree plus minimum of 4 years in a product management role, or equivalent training and/or experience.
      • 7+ years of experience in the financial services/payment processing industry; 10+ years preferred.
      • Proven formal project or program management experience.
      • Proven track record of launching products in market.
      • Financial Services Industry knowledge.
      • Knowledge of payments processing (Debit/Credit/ATMs/Shared Branch).
      • Understanding of branch operations from teller line to back office.
      • Product lifecycle management from ideation to sunset.
      • Integration components, including but not limited to APIs.
      • Strategic planning experience, including both long range and annual operating plan development.
      • Responsibility for P&L management and meeting financial objectives.
      • Internal and external ROI development.
      • Business analytics and KPI management for assigned product.
      • Leadership of cross functional teams in a matrixed environment.
      • Must demonstrate strong reasoning skills and possess excellent communication abilities - both written and verbal.
      • Independent critical thinking skills and the ability to proactively anticipate and problem solve.
      • Demonstrates drive, initiative and commitment in supporting Debit Channel goals and objectives.
      • Must be a successful individual contributor as well as an effective team member.
      • Demonstrated experience in Microsoft Word, Excel, PowerPoint, CRM platforms and related tools required for success working in this role.
      • Pragmatic Marketing certification a plus.

        Why Join CO-OP?

        CO-OP is committed to fostering a workplace where every employee feels valued, respected, and connected. We are dedicated to understanding, attracting and engaging a diverse workforce; ensuring that our employee base reflects the consumers we serve; cultivating a workplace in which every employee can live up to their full potential. The result of this effort is an inclusive environment where diverse talent thrives. You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People. CO-OP's commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver.

        With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.

        CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

        The Perks

        • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
        • Great Work/Life Benefits - Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 10 Paid Holidays.
        • Health benefits - medical, dental, & vision plus wellness programs and gym reimbursements.
        • 401K with generous company match.
        • Tuition reimbursement.

Keywords: CO-OP Financial Services, Rancho Cucamonga , Product Manager, Executive , Rancho Cucamonga, California

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