Pest Control Service Manager - Riverside

Company: Hawx Services, LLC
Location: Rancho Cucamonga
Posted on: May 13, 2022

Job Description:

About Hawx: Founded in 2013, Hawx Pest Control is a customer-centric and technology-driven company that is in the process of revolutionizing the pest control industry. As we embark on a period of rapid growth, we are looking to add ambitious, career-oriented team members. At Hawx we pride ourselves on our company culture. Not only are our team members treated with respect and competitively compensated; they also benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth.

Position Summary: The ideal candidate for this role will bring experience in pest management, leadership, training, quality control and customer service. Along with the ability to bring people together, coaching team members, open dialogue, constructive feedback and establishing best practices for Service Specialists.

Pay

• Salary ranges from $50,000 - $65,000 / year
• Performance incentives and bonus' available based on sales, client reviews, performance and more
  Benefits
  
  • Medical, dental, vision and life insurance plans
  • PTO, Paid Holidays, 401K
  • Company vehicle, gas card and cell phone
    Duties
    
    • Support and execute required and continuous training for Service Specialists to ensure they stay up to speed on all best practices, protocols and service programs.
    • Collaborate with Service Specialists to address and alleviate customer concerns, callbacks and other pest/customer related issues
    • Ensure branch is up to date on all pest/mosquito/termite programs and protocols
    • Bring focus on quality control (QC) by effectively shadowing, auditing, inspecting, training and taking proper disciplinary action when needed/required.
    • Strive to deliver a 'white glove' customer experience and address customer issues/complaints with positivity, promptness and empathy
    • Maintain and care for company equipment, vehicle and gas card and other job related items.
    • Continually stay up to speed on latest industry trends and training and share recommendations with management team
      Requirements
      
      • Valid driver's license & 21 years of age or older
      • Pass required background check and drug screening
      • Technician license or certified applicators license. We provide on the job training and support license and accreditation when needed.
        Skills
        
        • Ability to build rapport and positively engage and work with customers
        • Ability to prioritize and multitask
        • Positive and professional demeanor - from attitude to appearance
        • Excellent written and verbal communication
        • Eagerness to go above and beyond to address customer and employee needs
        • Thrive and have interest to continually learn
        • Be a team player, leader and coach
        • Ability to fully complete tasks and responsibilities in a timely manner with effective feedback to the branch manager.
        • Ability to follow directions and guidelines in accordance with best practices and protocols
        • Capable of respectfully working together with Service Specialists and Branch Management
          Work location
          
          • On the road - customer facing
          • Branch location when necessary for training, branch activities & team meetings
            EEO: Hawx Services, LLC is an Equal Opportunity Employer committed to fostering an inclusive work environment with the most qualified employees. Both in our hiring process and in the experiences that our team members have as employees, Hawx is committed to diversity, equity, and inclusion. Accordingly, Hawx is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status. Associated topics: business, commercial, coordinator, lead, manage, manager i, manager iv, supervise, supervisor, supervisory

Keywords: Hawx Services, LLC, Rancho Cucamonga , Pest Control Service Manager - Riverside, Executive , Rancho Cucamonga, California