Sr. ITSM (Change, Problem and Release manager)

Company: Diverse Lynx
Location: Rancho Cucamonga
Posted on: January 22, 2023

Job Description:

Sr. ITSM (Change, Problem and Release manager)

Location: Rancho Cucamonga, CA (near to Irvine, CA)

Duration: FTE with Mphasis



The responsibilities of IT Specialist III, Technology Change, Problem and Release manager include the following:

Leading the change management activities within a structured process framework, ensuring all changes are properly documented, managed, and communicated.

Designing the strategic approach to managing change and support operations that fall within the domain of change management.

Ensuring all changes are properly documented, managed, and communicated

Collaborating with change owners and subject matter experts (SMEs) to understand any associated downtime, risks, and potential impacts

Establishing effective governance and change control leveraging ITIL best practices

Organizing and chairing Change Advisory Board (CAB) meetings

Providing oversight of expedited and emergency changes, ensuring the correct escalation path is followed

Coordinating Post Change reviews with the change owners as necessary, feeding any follow up actions into the Problem Management / Root Cause Analysis (RCA) processes

Performing trend and performance analysis on Change Management, providing and tracking recommended improvements

Work with Engineering and Operations teams to plan and coordinate software releases

Own the release calendar including details on code freezes, deployments, and patch windows

Define deployment readiness criteria for each release and track adherence

Communicate release schedules, artifacts, and status to all stakeholders

Coordinate with development managers to ensure timely and accurate release notes

Conduct monthly release readiness review meetings and track progress across multiple teams

Identify and remediate complex deployment and scheduling conflicts across Engineering and Operations

Proactively identifies training opportunities to execute on the organizations overall goals

Meets or exceeds all Goals and Objectives and Service Level Targets

Work on-call hours that would include 24/7 coverage per the SOPs







Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Keywords: Diverse Lynx, Rancho Cucamonga , Sr. ITSM (Change, Problem and Release manager), Executive , Rancho Cucamonga, California