Sr. ITSM (Change, Problem and Release manager)
Company: Diverse Lynx
Location: Rancho Cucamonga
Posted on: January 22, 2023
|
|
Job Description:
Sr. ITSM (Change, Problem and Release manager)
Location: Rancho Cucamonga, CA (near to Irvine, CA)
Duration: FTE with Mphasis
The responsibilities of IT Specialist III, Technology Change,
Problem and Release manager include the following:
Leading the change management activities within a structured
process framework, ensuring all changes are properly documented,
managed, and communicated.
Designing the strategic approach to managing change and support
operations that fall within the domain of change management.
Ensuring all changes are properly documented, managed, and
communicated
Collaborating with change owners and subject matter experts (SMEs)
to understand any associated downtime, risks, and potential
impacts
Establishing effective governance and change control leveraging
ITIL best practices
Organizing and chairing Change Advisory Board (CAB) meetings
Providing oversight of expedited and emergency changes, ensuring
the correct escalation path is followed
Coordinating Post Change reviews with the change owners as
necessary, feeding any follow up actions into the Problem
Management / Root Cause Analysis (RCA) processes
Performing trend and performance analysis on Change Management,
providing and tracking recommended improvements
Work with Engineering and Operations teams to plan and coordinate
software releases
Own the release calendar including details on code freezes,
deployments, and patch windows
Define deployment readiness criteria for each release and track
adherence
Communicate release schedules, artifacts, and status to all
stakeholders
Coordinate with development managers to ensure timely and accurate
release notes
Conduct monthly release readiness review meetings and track
progress across multiple teams
Identify and remediate complex deployment and scheduling conflicts
across Engineering and Operations
Proactively identifies training opportunities to execute on the
organizations overall goals
Meets or exceeds all Goals and Objectives and Service Level
Targets
Work on-call hours that would include 24/7 coverage per the
SOPs
Diverse Lynx LLC is an Equal Employment Opportunity employer. All
qualified applicants will receive due consideration for employment
without any discrimination. All applicants will be evaluated solely
on the basis of their ability, competence and their proven
capability to perform the functions outlined in the corresponding
role. We promote and support a diverse workforce across all levels
in the company.
Keywords: Diverse Lynx, Rancho Cucamonga , Sr. ITSM (Change, Problem and Release manager), Executive , Rancho Cucamonga, California
Click
here to apply!
|