MSP Help Desk Manager
Company: Syntech Group
Location: Rancho Cucamonga
Posted on: March 16, 2023
Job Description:
Job Description Syntech Group is seeking a proven IT leader to
manage Syntechs Managed IT Services for our clients. We are looking
for someone who is ready to make a difference and help us build the
future of IT services.
How YOU will make a Difference:
As a member of the IT Leadership Team, the IT Operations Manager is
responsible for hands-on management of new client implementations
and providing day-to-day operational management, guidance, support,
and mentoring for a growing team of technology professionals. The
Manager of IT Operations will be responsible for the architecture,
reliability, and availability of Syntechs Enterprise and SMB IT
Services clients. This position is hands-on and the successful
candidate will have the right mix of hands-on experience, strong
interpersonal skills, and technical skills. This position can work
from home 80% of the time. There will be times that this position
will require you to be at the office or be at a client's site.
What YOU will do:
- Responsible for architecting, implementing and supporting the
short/long-term infrastructure plans for Syntechs Enterprise and
SMB IT Services clients
- Day-to-day client infrastructure operations related to computer
equipment, networking, data centers, and other technology.
- Prioritize and allocate help desk tickets and projects as
necessary.
- Participation in periodic security audits, accountable for
ensuring security controls are adhered to, systems are secure, and
unauthorized access is prevented.
- Understand, document, and reduce technical and operational
barriers using technology, software functionality and/or
modification to procedures.
- Establish, manage, and evolve the appropriate SLAs, KPIs, and
customer satisfaction measures that are aligned to business
needs.
- Serve as a knowledge resource for information technology
capabilities and best practices.
- Hiring and Management of additional IT Support Technicians
- Conduct operational activities in a manner that is
process-driven and documented including relevant change control
practices.
- Manage vendor relationships and contracts to ensure appropriate
levels of support while obtaining maximum value in the purchasing
process.
- Foster a culture of innovation, transparency, and
accountability.
- Work with the Syntech Groups Sales Team to define service
abilities and to provide support as needed.
- Windows Server Management Resource Management Functions:
- Manage staff, including appropriate roles/structure,
supporting, coaching, mentoring, and developing a talented team of
IT professionals
- Manage and provide direction for the team in support of
business objectives, setting clear goals, ownership, and
accountability for scope, schedule, and quality. Knowledge,
Experience, and Key Attributes needed for Success:
- BS/BA degree or comparable experience/certifications in IT
Operations
- Well versed in a broad set of technologies including
networking, storage, collaboration tools, service desk,
cybersecurity, virtualization, cloud infrastructure
- Technically proficient with hands-on experience with many of
the following:
- Microsoft Windows Servers, Linux
- Active Directory
- Enterprise Networking
- Virtual environments
- Storage technologies
- Endpoint Management, Computer Imaging
- Experience deploying and supporting cloud-based applications
and infrastructure on AWS and Azure
- Must possess project management and prioritization skills.
- Excellent verbal/written communication and interpersonal
skills. Not required but would love to see:
- Healthcare-related IT Experience and/or industry knowledge is a
plus
- Experience managing, training, or growing Implementation
teams
- Project Management Training or experience (including
software)
- Comfort presenting information to diverse groups, leading
meetings and providing training in person and on the phone
- Work experience with an MSP or MSSP by Jobble
Keywords: Syntech Group, Rancho Cucamonga , MSP Help Desk Manager, Executive , Rancho Cucamonga, California
Didn't find what you're looking for? Search again!
Loading more jobs...