Senior Workforce Operations Manager
Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025
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Job Description:
A company is looking for a Sr. Workforce Operations Manager -
Customer Experience (Remote).
Key Responsibilities
Maintain service excellence across complex frontline operations
with multiple teams
Partner with finance and executive teams to build accurate forecast
models for headcount planning
Coordinate with in-house and outsourced teams to monitor and manage
service levels
Required Qualifications
4+ years of experience in workforce management (capacity planning,
schedule optimization, real-time operations)
Advanced proficiency with spreadsheets (GSheets/Excel) and
workforce software
Experience managing multiple lines of business and large teams
(300+ agents)
Demonstrated ability to drive performance and meet high goals
Experience collaborating efficiently with external and internal
clients at all levels
Keywords: VirtualVocations, Rancho Cucamonga , Senior Workforce Operations Manager, Executive , Vista, California
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