Workforce Management Analyst
Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025
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Job Description:
A company is looking for a Workforce Management Analyst to
support the Insurance Operations team in a remote environment.
Key Responsibilities
Develop and analyze long- and short-term forecasting for the
Insurance Operations Contact Center
Administer workforce management technology, including profile build
and skill management
Perform real-time analysis of contact center queues and staffing
needs, providing recommendations for resource planning
Required Qualifications
4 Year/Bachelor's degree or equivalent work experience, or 4 years
of experience in lieu of a Bachelor's
3 - 5+ years of experience in forecasting or workforce management
in call centers
Proficiency in Microsoft Office Suite, particularly Excel
Understanding of call center or back-office technology
Knowledge of the Verint system or similar workforce management
systems
Keywords: VirtualVocations, Rancho Cucamonga , Workforce Management Analyst, Executive , Vista, California
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