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Customer Service Representative - Customer Service

Company: Dixon Valve & Coupling Company
Location: Rancho Cucamonga
Posted on: April 1, 2021

Job Description:

Job Details Description

Dixon is looking for a Customer Service Representative to join our Distribution Team in Rancho Cucamonga, CA! You will assist customers with sales and product inquiries, handle incoming customer orders, and respond to customer problems. You need to be able to determine the best method to resolve problems to ensure customer satisfaction, and adhere to company policy. You will also need to be able to handle and process returns, as well as help with cycle counts. Must be able to work in a team environment and have excellent communication skills.

At Dixon, we value the contributions of our Military Veterans and proudly employ our nations heroes. Veterans are strongly encouraged to apply.

Responsibilities:

  • Provide excellent customer service with both internal and external customers
  • Follow up with customers to make sure customer needs are satisfied
  • Process customer orders via fax, phone, email
  • Excellent telephone manners and business writing skills
  • Team oriented
  • Other duties as needed
    Competencies:
    • Interact with customers in a friendly and courteous manner
    • Pay attention to detail
    • Follow instructions
    • Work in a fast paced call center environment
    • Strong computer skills; Microsoft Office, Google Drive
    • Strong ability to handle challenges and multitask
    • Proficient with time management
    • Maintain calm under pressure

      Qualifications

      Skills

      Behaviors
      Required

      Loyal: Shows firm and constant support to a cause

      Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

      Dedicated: Devoted to a task or purpose with loyalty or integrity

      Team Player: Works well as a member of a group



      Motivations
      Required

      Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

      Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

      Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

      Goal Completion: Inspired to perform well by the completion of tasks

      Self-Starter: Inspired to perform without outside help



      Education
      Required

      High School or better.


      Preferred

      Associates or better.

      Experience
      Preferred

      2-4 years: Previous customer service experience

      Licenses & Certifications

Keywords: Dixon Valve & Coupling Company, Rancho Cucamonga , Customer Service Representative - Customer Service, Hospitality & Tourism , Rancho Cucamonga, California

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