Customer Service

Company: Instep Management Group
Location: Rancho Cucamonga
Posted on: April 8, 2021

Job Description:

Help us grow and improve our Direct Customer Serviceteam! We are on theHUNTfor independent, motivated individuals who can adapt and manage their own processes and workflow.LEAPinto a new and exciting career and turn your professional aspirations into a realityTODAY!Our Direct Customer Service Representatives are known for dreaming big, working hard, and creating the most memorable experiences for our customers. People are at the heart of what we do. Our dynamic and inclusive team environment sets us apart from everyone else. If you are looking for a company to call home (not just any old job) look no further. The Instep Management family is ready to welcome you with open arms into our supportive and energetic Direct Customer Serviceteam!You will:

• Enroll new clients
• Drive customer loyalty and customer engagement
• Resolve conflicts and listen to consumers without interrupting
• Determine the root cause of customer concern using problem-solving skills to recommend effective solutions
• Maintain lasting relationships with new and existing customers by building a sense of comfort and trust
• Upsell products to consumers to drive revenue and increase sales profitability
• Communicate customer impact trends and concepts for improvement to sales account managersWe look for individuals who can:
  • Operate efficiently and productively, both independently and as a team
  • Recognize and resolve dilemmas in a timely manner
  • Thrive in a competitive team environment
  • Have impeccable attention to detail and suburb follow-through skills
  • Adapt to a variety of different people and personalities on a daily basisWe prefer:
    • A high school degree or GED
    • Experience in customer service, retail, sales, or serving
    • A flexible schedulePowered by JazzHR

Keywords: Instep Management Group, Rancho Cucamonga , Customer Service, Hospitality & Tourism , Rancho Cucamonga, California