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Customer Service (Entry level)

Company: Genbody America
Location: Rancho Cucamonga
Posted on: May 16, 2022

Job Description:

Job DescriptionSalary: $18-Hiring: Customer Service Representative (Entry level welcome)Location: Rancho Cucamonga, CA 1) Company Introduction GenBody America is the US affiliate of GenBody, Inc., a diversified manufacturer of in vitro diagnostic test for over 70 different human diseases. With over 20 years combined experience in the diagnostic industry and through its vast network between several key institutes, universities, and hospitals, our core strength is in R&D. GenBody specializes in developing monoclonal antibodies and recombinant antigens in-house at our facility in South Korea. The GenBody COVID-19 Ag test is manufactured in California and South Korea. The US Production facility has been funded in part by the NIH Rapid Acceleration of Diagnostics (RADxSM) initiative with federal funds from the National Institute of Biomedical Imaging and Bioengineering, National Institutes of Health. We are located in Rancho Cucamonga and Jurupa Valley. 2) What we are looking for

  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Educate customers with product information and use on site 3) What qualifications are needed
    • High school graduate
    • Proven customer support experience or experience as a client service representative
    • Bilingual in Spanish and English
    • Fast computer typing skills (MS Office, in particular)
    • Familiarity with CRM systems and practices
    • Excellent organizational skills
    • Strong communications skills
    • Ability to multi-task, prioritize, and manage it
    • Customer orientation and ability to adapt/respond to different types of characters me effectively
    • Educate customers with product on site 4) What we offer
      • Competitive salary with attractive benefits package
      • Health Insurance
      • Paid Time Off and Paid Holidays
      • Discretionary Bonus
      • Perks and benefits

Keywords: Genbody America, Rancho Cucamonga , Customer Service (Entry level), Hospitality & Tourism , Rancho Cucamonga, California

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