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Hotel Guest Services

Company: Holiday Inn Express and Suites Ontario
Location: Rancho Cucamonga
Posted on: November 23, 2022

Job Description:

At Holiday Inn Express and Suites, we are seeking a reliable, friendly, service-oriented front desk agent to join our growing staff. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests' questions and concerns. We are focused on providing a relaxing experience to our guests.

*Our Front Desk Associates are the likely the very first and last contact our guests have when they visit so it's important that our Front Desk Associates can help us achieve our goal*

Front Desk Associates: Wanted - Part Time experienced front desk agent, front desk clerks, receptionist, or similar role. Previous hotel-related experience preferred.

Shifts are as follows:

- 6:45am-12:45pm

- 12:30pm-5:30pm

- 5:15 pm - 11:15 pm

- 11pm-7am

*Shifts may be extended to 8 hour shifts based on hotel occupancy*

*\* We are open 24 hour 7 days a week, must be flexible and willing to work *_*weekdays, weekends and holidays*_

Job entails/ Responsibilities:

* Greet and welcome all guest approaching the Front Desk in accordance with IHG brand standards.
* Performs check-in and check- out procedure
* Professional appearance and excellent attendance and punctuality.
* Enroll guest to our IHG Program and is knowledgeable of the perks
* Manage reservations online , in person, or over the phone reservation.
* Respond to clients' complaints in a timely and professional manner
* Complete cashier and closing reports, counting and balance the bank at the end of each shift accurately.
* Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
* Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
* Maintain a clean work area.
* Other office duties assigned by management.
* *Will be required to work nights, weekend, and holidays.*

Job Type: Part-time

Pay: $15.00 - $15.50 per hour

* Employee discount
* Flexible schedule
* Day shift
* Evening shift
* Monday to Friday
* Night shift
* Weekend availability

Work Location: One location%58047475%

Keywords: Holiday Inn Express and Suites Ontario, Rancho Cucamonga , Hotel Guest Services, Hospitality & Tourism , Rancho Cucamonga, California

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