Customer Service Specialist

Company: Kelly
Location: Rancho Cucamonga
Posted on: November 14, 2023

Job Description:

What's next for you? This great job. Finding a job that fits your lifestyle isn't always easy. That's where Kelly comes in. We're seeking a Customer Service Specialist for a Direct Hire position for a firefighting manufacturing company located in Rancho Cucamonga, CA. We're here to help you find something great that works for you, so you won't miss a moment of what really matters in your life. Requirements:

• Answer phones, field customer questions
• Work closely with supervisor to ensure all tasks required of the team are completed accurately and efficiently.
• Maintain constant communication with customer and fellow team members regarding order status' and other business
• Create Sales Orders, Item Fulfillments and Invoices in ERP system
• Receive and process suppressant, retardant and systems orders
• Create and process Inter-Company Sales Orders and Invoices
• Monitor and process invoices on IPP
• Create invoices for Mobile Retardant Bases (Portables)
• Create material transfer pricing (Import and Export)
• Investigate customer complaints and work with Supervisor to develop corrective actions.
• Facilitate and process sample requests.
• Obtain quotes and schedule shipments.
• Process Intra-Company Transfer Orders
• Support AR in collections
• Receive inventory and non-inventory items into the ERP system
• Troubleshoot ERP related issues.
• Create requisitions for materials and services and maintain shipment records
• Minimum 5 years manufacturing environment experience
• Minimum 5 years customer service experience
• This position will require 10% travel.
• This position must be comfortable working in a manufacturing site atmosphere.
• Monday-Friday 7:30am-4:00pm, overtime on March/April - September/October and period end closing (availability to work after hours and weekends required).
• Strong ERP experience and computer skills in Microsoft Word, Excel, etc.
• Payrate: $21-24 an hour Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Specialist today!
  As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
  
  Get a complete career fit with Kelly . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
  
  About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
  
  Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Keywords: Kelly, Rancho Cucamonga , Customer Service Specialist, Hospitality & Tourism , Rancho Cucamonga, California