RanchoCucamongaRecruiter Since 2001
the smart solution for Rancho Cucamonga jobs

Call Center Rep

Location: Rancho Cucamonga
Posted on: April 8, 2021

Job Description:

Call Center CSR (Inbound)



Seeking a customer service oriented individual for a very fast paced Call Center. Company specializes in health insurance and is extending the customer service department. Diverse yet family oriented environment. $14hr, M-F 7:00am-4:00pm.



Description: Responds to customer requests and questions regarding service, products and account information, analyzing and rectifying customer concerns using established procedures. Will process orders or requests for information from customers who call into the call center. Ensures that accurate information is entered into a terminal or computer and updated when needed. Will use simple scripts for call flow or up-selling purposes. Should enjoy helping customers and are looking to grow with a great company. Our ideal candidate will have at least 2 years of continuous employment in a Customer Service/Sales role and/or call center experience.




Duties/ Responsibilities:



? Acts as primary liaison with customer in solving problems related to the application process and service.


? Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.


? Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.


? Enters verbal and written application information that meets both the internal and external customer?s requirements accurately into the claims management system.


? Assigns new claims to the appropriate claims handler.


? Troubleshooting and resetting customer passwords.


? Directs customer calls to the correct person at all locations.


? Participates in and maintains a quality service culture within the Customer Service Team.


Skills and Qualifications:


? Active Listening ? Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.


? Computers and Electronics ? Knowledge of office software including MS Word, Excel and Outlook


? Reading Comprehension ? Understanding written sentences and paragraphs in work related documents.


? Speaking ? Talking to others to convey information effectively.


? Social Perceptiveness ? Being aware of others' reactions and understanding why they react as they do.


? Time Management ? Managing one's own time and the time of others.


? Writing ? Communicating effectively in writing as appropriate for the needs of the audience.


? Service Orientation ? Actively looking for ways to help people.


? Critical Thinking ? Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.




Please attach your resume in reply for consideration.







We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Rancho Cucamonga , Call Center Rep, IT / Software / Systems , Rancho Cucamonga, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Unreal Engine Developer - UE4, Blueprints, C++, AR/VR
Description: If you are an Unreal Engine Developer with experience, please read on br br Based in Santa Monica, CA, we are building the best in-flight Augmented Reality flight training system in the world. br (more...)
Company: CyberCoders
Location: Los Angeles
Posted on: 04/11/2021

Mobile Stylist/Esthetician - Independent Contractor
Description: Los Angeles, CA br Join the top rated on-demand wellness platform in the world Soothe connects massage therapists, cosmetologists, and estheticians directly to clients via our app, making the wellness (more...)
Company: Soothe
Location: Los Angeles
Posted on: 04/11/2021

INFORMATION TECHNOLOGY MANAGER II
Description: INFORMATION TECHNOLOGY MANAGER II - WELCOME TO THE COUNTY OF LOS ANGELES page has loaded. Position/Program Information Department of Mental HealthExam Number: b2571COpen Competitive Job OpportunityFILING (more...)
Company: Los Angeles County Department of Human Resources
Location: Los Angeles
Posted on: 04/11/2021


Sr Principal Windows Systems Administrator
Description: Support our entire enterprise and build the networks, staff the teams, and develop the processes that will keep us defining what's possible. We have opportunities across our enterprise with 90,000 team (more...)
Company: Northrop Grumman
Location: El Segundo
Posted on: 04/11/2021

Fiber Construction Technician
Description: LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL br br A job with AT T as an Outside Plant Technician can provide you with exactly that br br Take advantage of our paid training and wide range (more...)
Company: AT&T
Location: North Hills
Posted on: 04/11/2021

Windows Systems Administrator 3/4
Description: Support our entire enterprise and build the networks, staff the teams, and develop the processes that will keep us defining what's possible. We have opportunities across our enterprise with 90,000 team (more...)
Company: Northrop Grumman
Location: Harbor City
Posted on: 04/11/2021

Veterans Preferred - Salesforce Field Service Lightning Consultant
Description: Military Veterans are Encouraged to Apply. Job Description Ready to fast-track your Salesforce career Join the largest team of Salesforce certified professionals in the industry and champion innovation, (more...)
Company: Accenture
Location: Los Angeles
Posted on: 04/11/2021

Cable Technician
Description: Premises Technicians make up to 54,000 a year with a raise every 6 months until you reach top pay 62,400 and then every year thereafter.- In addition to this great salary, we offer great benefits DTV (more...)
Company: AT&T
Location: Stanton
Posted on: 04/11/2021

Java Developer (Back-End)
Description: Position Description br br Position Title: Java Developer Back-End br br Vitu is an innovative company providing cutting-edge services to the motor vehicle industry. Its first-of-its-kind namesake (more...)
Company: Vitu
Location: Los Angeles
Posted on: 04/11/2021

Technical Operations Specialist II
Description: Information on LG Energy Solution:LG Energy Solution LGES is one of the world's largest lithium-ion battery manufacturers with a market-leading position in advanced batteries for grid-scale, residential (more...)
Company: LG Energy Solution Michigan, Inc.
Location: Los Angeles
Posted on: 04/11/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Rancho Cucamonga RSS job feeds