Call Center CSR (Inbound)
Seeking a customer service oriented individual for a very fast
paced Call Center. Company specializes in health insurance and is
extending the customer service department. Diverse yet family
oriented environment. $14hr, M-F 7:00am-4:00pm.
Description: Responds to customer requests and questions regarding
service, products and account information, analyzing and rectifying
customer concerns using established procedures. Will process orders
or requests for information from customers who call into the call
center. Ensures that accurate information is entered into a
terminal or computer and updated when needed. Will use simple
scripts for call flow or up-selling purposes. Should enjoy helping
customers and are looking to grow with a great company. Our ideal
candidate will have at least 2 years of continuous employment in a
Customer Service/Sales role and/or call center experience.
? Acts as primary liaison with customer in solving problems related
to the application process and service.
? Communicates clearly and professionally with the customer by
telephone and/or written correspondence regarding all aspects of
? Educates and informs the customer by telephone, written
correspondence and/or the claims system about the documentation
required to process a claim, required time frames, payment
information and claim status.
? Enters verbal and written application information that meets both
the internal and external customer?s requirements accurately into
the claims management system.
? Assigns new claims to the appropriate claims handler.
? Troubleshooting and resetting customer passwords.
? Directs customer calls to the correct person at all
? Participates in and maintains a quality service culture within
the Customer Service Team.
Skills and Qualifications:
? Active Listening ? Giving full attention to what other people are
saying, taking time to understand the points being made, asking
questions as appropriate, and not interrupting at inappropriate
? Computers and Electronics ? Knowledge of office software
including MS Word, Excel and Outlook
? Reading Comprehension ? Understanding written sentences and
paragraphs in work related documents.
? Speaking ? Talking to others to convey information
? Social Perceptiveness ? Being aware of others' reactions and
understanding why they react as they do.
? Time Management ? Managing one's own time and the time of
? Writing ? Communicating effectively in writing as appropriate for
the needs of the audience.
? Service Orientation ? Actively looking for ways to help
? Critical Thinking ? Using logic and reasoning to identify the
strengths and weaknesses of alternative solutions, conclusions or
approaches to problems.
Please attach your resume in reply for consideration.
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected