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Customer Service Representative/Order Processor

Company: Aerotek
Location: Rancho Cucamonga
Posted on: April 10, 2021

Job Description:

Description:The Customer Service Representative is responsible for processing a high volume of inbound phone calls, email and eCommerce portal orders in a timely manner. Proficient in quickly entering a customer or sales representatives order or research and respond to customer inquiries to their satisfaction. Location: Rancho Cucamonga, CAPay Rate $17.00-$20.00

  • Process orders
  • Respond to customer inquires
  • Give pricing, quotes, and rates
  • Handle incoming phone calls related to; new orders, return material requests, product samples, order referrals, sales promotions, etc.
  • Assist a customer, sales representative or other department with inquiries regarding billing and general information requests
  • Respond to customer inquiries regarding shipment status, obtain shipment documents as required
  • Communicate pricing, inventory availability and answer questions about products and the company
  • Investigate and resolve issues for product returns
  • Provide responses to online vendors and their customer's
  • Manage processing of orders through customer online portal through SAP
  • Heavily focused on response timeQualifications
    • Minimum 3+ years of customer service experience
    • High School Diploma
    • Computer experience and the ability to use Microsoft Office suite
    • Flexible with schedule and overtime
    • Great communication skills verbal and written
    • High attention to detail
    • Ability to multi-task
    • Proficient in MS Office Suite About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Rancho Cucamonga , Customer Service Representative/Order Processor, Other , Rancho Cucamonga, California

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