RanchoCucamongaRecruiter Since 2001
the smart solution for Rancho Cucamonga jobs

Branch Service Representative 2

Company: Arrowhead Credit Union
Location: Rancho Cucamonga
Posted on: May 3, 2021

Job Description:

This Job is Ideal for You If:

  • You have a passion for providing service to others from your heart;
  • You are motivated by encouragement to think outside the box and the ability to make a difference in people's lives;
  • You believe being kind to others is the most important thing you can do;
  • You aren't afraid to strike up a conversation, build relationships and freely express compassion and empathy;
  • Integrity means everything to you - you are dependable, considerate, and committed to always doing the right thing; and
  • You desire work/life balance while still enjoying continuous learning and growth in your career.

What's In it for You?

  • The opportunity to be of service not only to our Members, but also to each other and to the community.
  • Being with an organization dedicated to the professional development and future goals of its Team Members.
  • No aggressive sales - we are here to provide products and services to our Members, not sell them something they don't need.
  • Being recognized as a vital contributor to the success of one of the fastest-growing credit union's in the state, rated as a Forbes Top Ten Credit Union in California.

COMPLETE JOB DESCRIPTION:

Job Title: Branch Service Representative 2 Department: Branch

Supervisory Role: No FLSA: Non-Exempt

Supervisor's Title: Assistant Branch Manager

Position Summary

Provides exceptional member service with Members while performing monetary financial transactions and other member requests. Maintains good Member relations by discovering needs and providing solutions for Members while assisting Members on the teller line and lobby.

Essential Functions and Responsibilities

  • Uses Service Standards in every work-related encounter.
  • Provides exceptional member service.
  • Receives checks and cash for deposit, verifies amount and examines checks for authenticity endorsements.
  • Cashes checks after verifying endorsement, proper identification and ensure validity and members balances.
  • Enters members' transactions into computer to record accurate transactions and issues computer generated receipts.
  • Examines checks deposited and determines proper funds availability based on regulation requirements and completed hold notices as required.
  • Balances drawer daily including currency, coin and checks in cash drawer at the end of the shift and compares totaled amounts with data displayed on the computer screen.
  • Assists other Branch Service Representatives with balancing, fraud prevention and adherence to compliance policies.
  • Asks questions to discover Member needs and provide solutions through offering appropriate products and services.
  • Answers basic Member inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
  • Identifies counterfeit currency.
  • Assists Member's with opening new memberships and accounts.
  • Provides member services at the information desk by becoming fully certified in information desk duties.
  • Issues ATM/VISA cards, places stop payments, orders checks, and submits member research inquiries.
  • Maintains a working knowledge and complies with BSA laws/regulations applicable to area of responsibility.
  • May perform operational duties such as preparing/processing reports, performing monthly certification and preparing for branch audit.
  • Assists with member problem resolution and research.
  • Other duties as required to achieve the goals of the branch and the credit union.

Positions directly supervised: This position has no supervisory responsibilities.

Prerequisites: Must complete all certifications and skill level competencies for the Branch Service Representative 1 position.

Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies Required for this Position

  • Member focus.
  • Decision making.
  • Adaptability.
  • Thoroughness/Accuracy.
  • Communication Proficiency.

Education and Experience: High school diploma or general education degree (GED); One year similar or related experience and/or training. Customer Service experience required.

Language Skills: Ability to communicate and understand written and oral language and the ability to effectively present information.

Mathematical Skills: Ability to perform basic math skills to include adding, subtracting, multiplying and dividing using whole numbers, common fractions, and decimals.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Other Skills and Abilities: Ability to use office equipment such a computer and calculator. Must be able to type proficiently. Ability to be bonded. Able to be punctual and have regular attendance. Ability to accurately handle cash.

Work Environment

The position operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described below are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. They are subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the functions of this job, the Team Member is regularly required to do the following:

  • Intermittent standing, sitting, walking, bending, stooping and neck flexing.
  • Intermittent pushing, pulling and reaching above, at and below shoulder height.
  • Repetitive motion - frequent keyboarding and mouse usage requiring the fingers to make small movements and the use of hands and wrists.
  • Manual dexterity.
  • Simple grasping by using fingers and palm on an object.
  • Carrying - transporting an object, usually by hand. The ability to carry and lift files and coin up to 10 pounds.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace. Those applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (909) 379-6643.

Keywords: Arrowhead Credit Union, Rancho Cucamonga , Branch Service Representative 2, Other , Rancho Cucamonga, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Rancho Cucamonga RSS job feeds