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Back Office Multi-Site Title Coordinator

Company: First American
Location: Rancho Cucamonga
Posted on: June 5, 2021

Job Description:

Company Summary

Join our team! First American's National Commercial Services division provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company’s continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® list for the sixth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com

Job Summary

The NCS Global Operations Support Team is seeking an experienced professional with exemplary customer service, communication and organizational skills to coordinate and track demanding commercial transactions involving multiple properties on a National Level. The Back Office Multi Site Title Coordinator will be responsible for working with multiple national and strategic global teams to coordinate the completion of title and escrow processes and will serve as the main point of contact between our support teams and NCS frontline operations.

Essential Functions

  • Organizes large commercial transactions in a fast paced production environment.
  • Respond to, and supports First American Title, NCS Offices with their Title Requests and queries in a timely and efficient manner through various channels including, email, phone and our customer service platform.
  • Act as a point of contact representing the Back Office production teams to our internal clients and partners.
  • Establish delivery timelines for large Commercial Multi Site Transactions.
  • Act as a subject matter expert for back office title production relating multiple property transactions.  
  • Draft new procedures, policies, and training materials as needed.
  • Direct and Instruct teams found in strategic global locations.
  • Ensure established procedures are followed, implementing new ones as needed
  • Promote continuous improvement in efficiency initiatives to enhance production and reduce costs
  • Work with Production Supervisor and Operations Manager to track KPI reports. Anticipates correct trends which would compromise the achievement of our team’s targets.

Knowledge and Skills/Technology Used

  • 2+ years experience/knowledge in the Real Estate Industry.
  • 2+ years in a Customer Service role
  • Experience mentoring and training.
  • Strong attention to detail
  • Effective in a multi-disciplined and fast-paced team environment.
  • Superior analytical and problem solving skills
  • Must have a positive and helpful outlook towards high demanding customer.
  • Excellent interpersonal and communication skills
  • Proven ability to drive results
  • Advanced proficiency and experience using Microsoft Office (Excel, Access, PowerPoint and Word)
  • Exercises good judgment
  • Sales Force Experience is a plus
  • Experience and Knowledge in Title principles, practices and procedures is a plus.

Typical Education  

  • Bachelor’s Degree preferred
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Keywords: First American, Rancho Cucamonga , Back Office Multi-Site Title Coordinator, Other , Rancho Cucamonga, California

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