ACH Processor II

Company: Citizens Business Bank
Location: Rancho Cucamonga
Posted on: June 6, 2021

Job Description:

Summary

Position is responsible for assigned tasks related to Electronic Services including the monitoring of customer ACH origination activity, ACH renewals, ACH education and training for customers. Treasury Management Support, Sales and center associates. Qualified candidate must have strong analytical abilities, excellent customer service skills and a strong knowledge or desire to obtain knowledge of the NACHA Rules. Candidate must also be able to work independently and as a collaborative member of the team. Opportunity to obtain AAP for future advancement is available.

Position is responsible for various functions related to the processing of ACH transactions, ACH renewals and risk management utilizing the Bank's systems including Navigator, Director, Fedline Advantage, Access Manager, ACH Manager, EDIPlus and the Data Warehouse.

Essential Duties and Responsibilities include the following:

• Must be at work and on time each day they are scheduled to work.
• Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.
• Maintain time sensitive workflow relating to ACH processing.
• Review ACH files originated and received to ensure all have been received and processed through applicable bank systems daily.
• Process transactions related to ACH functions including adjustments, returns, reversals, notification of change (NOC), alerts and renewals.
• Research and resolve ACH system alerts and exceptions on a daily basis.
• Research and resolve any "Unknown Companies" as applicable to ensure database is updated appropriately.
• Update and maintain accurate information in department databases.
• Provide support and address Customer and associate inquiries/issues related to ACH functions including adjustments, returns, reversals, notification of change (NOC), alerts and renewals.
• Work with customers to address NACHA rule violations in a timely and appropriate manner.
• Provide education to customers on NACHA rule requirements as needed.
• Provide documentation for certifications and reporting.
• Provide, present and promote The Citizens Experience to all external and internal customers.
• Other duties as assigned.

ACH Processor II - Grade 8

This is an intermediate position. The associate must have a strong working knowledge in most ACH Department processes. Will back up other positions and perform other duties as required.

Must have a minimum of 3 years' experience in ACH processing and/or other related areas of bank operations.

Intermediate and advanced ACH and ACH Fraud Prevention training is required.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Navigator, Director Database software; Microsoft Suite, Access is a plus, Access Manager, ACH Manager Fedline Advantage, EDI, Data Warehouse Spreadsheet software and Word Processing software.

Certificates, Licenses, Registrations

Level II - AAP Accreditation Recommended

Other Skills and Abilities

• Ability to work well under pressure while maintaining strong attention to detail
• Strong organizational skills
• Ability to prioritize and multi-task
• Strong customer service and communication skills
• Good written communication skills

Other Qualifications

Ability to work overtime to support daily ACH processes and assist during contingency situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

40 hours per week.

Keywords: Citizens Business Bank, Rancho Cucamonga , ACH Processor II, Other , Rancho Cucamonga, California