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Sr. Property Trainer/Auditor Specialist

Company: Mercury Insurance Group
Location: Rancho Cucamonga
Posted on: June 6, 2021

Job Description:

Position Summary:

  • The primary job function is to develop and conduct various training and educational programs with emphasis in technical claims training and conduct constructive audits (team member, branch, & field re-inspections) to review effectiveness of established controls and operations for property claims.

Essential Job Functions:

  • Recommend new programs/solutions to meet training objectives. Select/develop course agenda, materials and teaching aids; formulate outline and determine instructional methods.
  • Conduct training for specific technical issues. Research methods and procedures to ensure training programs remain current and applicable to need.
  • Assists in development of audit format, guidelines, criteria to evolve process to meet current need. Keeps updated on developments, methods, and techniques in audit, training, Company policy, and Department of Insurance procedures.
  • Tests and evaluates effectiveness of training methods, materials, and courses. Conducts supervisory responsibilities of interviewing, staffing, training, disciplining, counseling, and appraising performance of trainees and interns.
  • Prepares extensive numerical and narrative reports to summarize audit scores, problem areas, recommendation for improvements, and overall performance of property claims adjusters.
  • Grades claim files according to established guidelines, format, and scoring system, tabulates audit scores.
  • Assists in the development or modification of audit format, guidelines, and/or criteria to evolve the audit process to meet current business needs.
  • Analyzes data for evidence of knowledge, implementation, and compliance with claims procedures.
  • Other functions may be assigned


  • Bachelor's Degree required


  • Technical property training, and 3 - 4 years of property field experience, and/or 1 - 2 years property supervisor or training experience.
  • Work experience at least to the level of claim classification being audited.
  • Or equivalent combination of education and/or experience

Keywords: Mercury Insurance Group, Rancho Cucamonga , Sr. Property Trainer/Auditor Specialist, Other , Rancho Cucamonga, California

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