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Front Desk - Guest Service Agent - TownePlace Suites Rancho Cucamonga

Company: WS Management
Location: Rancho Cucamonga
Posted on: June 12, 2021

Job Description:

As a Front Desk Agent, you will be the guests' first point of connection as they enter the hotel. Throughout their stay, you will have the opportunity to build lasting impressions that we hope will result in guest loyalty. You can achieve this by handling all questions, requests, and complaints promptly and courteously. With your outgoing personality and ability to connect with others we rely on you to create memorable guest experiences with each guest. Whatever the reason for their stay is, you play a key role in exceeding their expectations. Going above & beyond is what is going to set us apart from our competitors. WS Management encourages creativity and wants you to feel empowered to do whatever it takes to achieve the highest level of service.

We are looking for top talent and will be paying well above industry rates for high performance.

Duties/Responsibilities:

The following reflects the essential duties for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully, an individual must be able to perform essential duties satisfactorily with or without reasonable accommodations.

Must have the ability to multi-task in a fast pace environment.

Professional in presentation and demeanor

Ability to work a flexible schedule, including evenings, weekends, and holidays, according to the hotel and business needs dictate.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Physical Requirements:

Ability to work on a computer for extended periods of time (maximum 5 hours at a time, 8 hours in total/day)

Ability to stand for long periods of time (maximum of 5 hours at a time, 8 hours total a day)

Able to clearly communicate to employees, guests, vendors, Corporate Executives through written, verbal, and personal methods.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Our locations are drug-free. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. By signing below, you are acknowledging you have read and understand the above terms and pledge to uphold our level of standards and integrity in all you do during your time of employment with WS Management.

Keywords: WS Management, Rancho Cucamonga , Front Desk - Guest Service Agent - TownePlace Suites Rancho Cucamonga, Other , Rancho Cucamonga, California

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