Accounts Receivable Representative
Company: Concentra Career Choice
Location: Rancho Cucamonga
Posted on: May 10, 2022
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Job Description:
Overview:Do you want to use your problem solving skills and
expertise knowledge of finance to help heal the workers of America?
At Concentra, we serve 44 states in 522+ clinics across the
country. Concentra colleagues remain fueled by our driving purpose:
to provide outstanding patient and employer experience by
delivering the highest quality healthcare in an efficient,
affordable, and caring manner. We do this by putting all customers
(internal and external) first.The Accounts Receivable
Representative is responsible for account resolution via
communications with employers, insurance companies, Third Party
Administrators (TPA) and labs. The representative ensures the
company receives payments for services provided, resolving
discrepancies, and records these transactions
accordingly.Responsibilities:Collect payment from customers and
accurately record in systemCommunicate with customers/payers to
request payment status and arrange payment plans per policyInitiate
collections on accounts and balances past dueCollaborate with the
A/R Supervisor to reconcile accounts receivable on a periodic
basisMail correspondence for standard past due accounts and
collections, identify delinquent accounts by reviewing files, and
contact delinquent account holders to request paymentVerify
discrepancies and resolve customer billing questions or
concernsSchedule follow-up reminders while working assigned
portfoliosPost adjustments when necessary and within compliance of
company policyRequests records when necessary to help settle past
due balancesCarry out billing, collection and reporting activities
according to specific deadlinesMonitor customer account details for
non-payments, delayed payments, and other irregularitiesMaintain
accounts receivable customer files and recordsAssist with month-end
close responsibilitiesEnsure account resolution via communications
with employers, insurance companies, TPAs and labsAddress incoming
customer service calls with clientsSubmit employer profile updates
and information as necessaryProcess rebills for open or corrected
account balancesCorrect insurance information and redirect bills to
appropriate payerUpdate employer changes (contact names or address)
and resubmit corrected billsDocument actions in practice management
systemManage aging reportsProcess correspondenceThis job
description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required
of the employee for this job. Duties, responsibilities, and
activities may change at any time with or without
notice.Qualifications:Education/credentialsHigh school diploma or
GED equivalentSome college coursework in medical billing
preferredJob-related experienceCustomarily has at least one or more
years of collections experienceCollection experience in
occupational health field preferredJob-related
skills/competenciesConcentra Core Competencies of Service
Mentality, Attention to Detail, Sense of Urgency, Initiative and
FlexibilityAbility to make decisions or solve problems by using
logic to identify key facts, explore alternatives, and propose
quality solutionsOutstanding customer service skills as well as the
ability to deal with people in a manner which shows tact and
professionalismThe ability to properly handle sensitive and
confidential information (including HIPAA and PHI) in accordance
with federal and state laws and company policiesExcellent
communication, writing, and documentation skillsOrganizational
skillsProblem solving skillsAbility to handle multiple tasksAbility
to work independently and meet/exceed client's needsFamiliarity
with Microsoft Excel, Outlook, Word
Keywords: Concentra Career Choice, Rancho Cucamonga , Accounts Receivable Representative, Other , Rancho Cucamonga, California
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