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Insurance Account Representative

Company: Farmers Insurance - Inland Empire
Location: Rancho Cucamonga
Posted on: May 12, 2022

Job Description:

Job DescriptionOur office is expanding and we are looking to hire the right individual to join our outstanding service team. We are currently seeking to fulfill a full-time position. Our Insurance Account Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.Insurance industry or office experience and knowledge is not required, this is an entry level position for someone with the desire to grow into a career.


  • Paid Holidays
  • Base Salary with Commissions
  • Bonus Opportunities
  • Paid Time Off (PTO)
  • Weekends Off
  • Holidays Off
  • Hands On Training
  • Office Snacks & Coffee


    • Process customer policy change requests.
    • Complete Evidence of Insurance requests.
    • Immediately greet all customers, entering the office, in a friendly and helpful manner.
    • Ask each customer for referrals and explain our referral program.
    • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
    • Answer incoming phone calls on the first ring.
    • Return all phone messages promptly.
    • Provide exceptional customer service.
    • Be outstanding at relationship building.
    • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.


      • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
      • Possess an upbeat, positive and enthusiastic attitude.
      • Be a great self-starter with a sense of urgency.
      • Excellent Communication/interpersonal skills.
      • Strong communication skills, both oral and written.
      • Ability to tactfully handle stressful and difficult situations.
      • Insurance License is not required to apply. Bilingual, fluent in both English and Spanish is beneficial.

Keywords: Farmers Insurance - Inland Empire, Rancho Cucamonga , Insurance Account Representative, Other , Rancho Cucamonga, California

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