In-Store Branch Operations Lead - Bilingual Chinese
Company: East West Bank
Location: Rancho Cucamonga
Posted on: August 6, 2022
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Job Description:
Introduction: Since 1973, East West Bank has served as a pathway
to success. With over 120 locations across the U.S. and Greater
China, we are the premier financial bridge between the East and
West. Our teams of experienced, multi-cultural professionals help
guide businesses and community members on both sides of the Pacific
looking to explore new markets and create new opportunities, and
our sustained growth and expertise in industries like real estate,
entertainment and media, private equity and venture capital, and
high-tech help build sustainable businesses and expand our
associates potential for career advancement.Headquartered in
California, East West Bank (Nasdaq: EWBC) is a top performing
commercial bank with an exclusive focus on the U.S. and Greater
China markets. With a strong foundation, and enterprising spirit
and a commitment to absolute integrity, East West Bank gives people
the confidence to reach further.Overview: Being the next generation
Branch Operations Lead at East West Bank means you are part of a
world-class team that focuses on delivering a high quality ,
high-touch and high-tech relationship banking experience across all
customer touchpoints.As a Branch Operations Lead, you will play a
key role in: Assisting customers with their financial needs such as
cash withdrawals, deposits, transfers and loan payment across
different platforms (online and mobile) Supervising the junior
staff in the branch and providing guidance and approvals as needed
Supporting the Assistant Branch Manager in leading the branch team
to achieve sales, service and operational excellence.We will help
you grow your career at East West Bank by providing you with
ongoing training to expand your business knowledge, grow your
digital acumen, and build long-lasting relationships with our
customers.Responsibilities: Demonstrate strong customer service
skills to assist customers with their financial needs; resolve
escalated client complaints/issues promptly and effectively Provide
support for branch customers by offering a wide range of bank
products and services, including safe deposit box management,
merchant/vault and ATM processing, foreign currency exchange and
new account opening Train junior branch staff to effectively
identify referral and sales opportunities and ensure they are
compliant with bank policies and procedures. Refer customers to
Business Relationship Managers and/or Financial Consultants for
needs assessment to cross-sell bank products Expert in using
digital resources and technologies to optimize clients digital
banking experience Inform and educate clients on how to conduct
simple transactions through convenient banking options (such as
online banking, mobile banking and ATMs) Provide back up support to
the Assistant Branch Manager including branch certifications and
auditsQualifications: High school diploma or general education
degree (GED) required, Bachelor s degree preferred 3+ years of
customer service, teller or sales experience within the banking
and/or financial service industry Strong working knowledge of
branch operations required Familiarity with standard branch
technology and teller equipment Strong problem-solving,
decision-making and customer-service skills Ability to follow
standard operating policies and proceduresLocation: 9775 Baseline
Road, Rancho Cucamonga, CA 91730Location: 9775 Baseline Road,
Rancho Cucamonga, CA 91730Job Type: Full-time
Keywords: East West Bank, Rancho Cucamonga , In-Store Branch Operations Lead - Bilingual Chinese, Other , Rancho Cucamonga, California
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