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Key Accounts Advisor [HYBRID]

Company: Thomson Reuters Markets Espana SL.
Location: Rancho Cucamonga
Posted on: January 19, 2023

Job Description:

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  • Job ID: 71041024
  • Job Family: Customer Service
  • Location: Rancho Cucamonga, CA USJob Description
    Join the Clean Energy Revolution Become a Key Accounts Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you will work with the Principal Manager of the Government and Institutions team within Business Customer Division (BCD) to provide service and drive SCE's clean energy goals with large and complex hospital, medical facility, and federal customers. In this position, you will be responsible for resolving immediate issues threatening customer's ability to provide critical and life-saving medical care 24/7. The Advisor will also provide consultative sales and marketing of electric energy programs and services in support of customer goals and SCE program goals/strategy. The Key Accounts Advisor consults with customers to assess their business needs and requirements, and identifies valuable company programs, services, and/or innovative solutions to address their needs. The individual balances and translates customer focused support activities into BCD key performance indicators including Customer Satisfaction, Demand Side Management (DSM), Distributed Energy Services, and Building and Transportation Electrification. As an Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future? A day in the life - Get ready to think big, work smart and shine bright!
    • Establish and maintain long-term business relationships with key account customers' executive management and technical staff to consult, recommend, negotiate, and drive enrollment/participation in SCE programs and solutions, and resolve sensitive customer care issues. Customer interactions are a mix of both in-person and video/telephone-based interactions.
    • Assess the organizational, strategic, and process implications of the client organization to develop appropriate and practical recommendations or solutions to energy and sustainability issues. Continuously monitor and assess the competitive environment and industry in order to effectively navigate market dynamics and maintain effective customer business plans for key customers.
    • Prepare an annual strategic and implementation plan for assigned key customers consistent with the BCD business plan and strategic intent of SCE. Maintain up to date system records including customer profiles and account management activity (e.g., opportunities, activities, tickets).
    • Maintain routine internal contact with direct manager to provide updates on assigned key customers and receive new information about SCE offerings and services; discuss market intelligence.
    • Provide functional direction and direct work of cross-functional project teams, usually highly complex and technical in nature (e.g., Subtrans), involving company personnel (T&D, CS, LPA, etc.) to address customer/company issues.
    • Work with external partners, local government, partnerships, highly influential and/or politically involved industry/trade associations including Hospital Association of Southern California (HASC), on issues to deliver company programs and activities that serve the needs of this key customer segment. A key responsibility of this activity includes collaboratively resolving issues both internally and externally, often of a contentious nature, while preserving constructive relationships. (ex, outages impacting hospitals). Qualifications
      The essentials
      • Seven (7) or more years of experience supporting customer account management, sales, and/or marketing.
      • Three (3) or more years of experience in clean energy or sustainability.
      • Experience with utility programs and services for business customers. The preferred
        • Bachelor's Degree or higher in business or related field.
        • Experience managing a sales pipeline, including identifying trends and developing strategies to increase customer participation in available programs and/or services.
        • Broad knowledge and experience with DSM and renewable technologies and their economics.
        • Strong oral and written communication skills, including presentation skills to effectively communicate and interact with customers and internal partners. You should know
          • This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to reside in the state of California. Further details of this work mode will be discussed at the interview stage.
          • Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
          • Work location: Irwindale or Redlands, CA Testing
            • This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. Reference our Information Guides for the following tests: Edison Individual Contributor Workstyles (Test #8203). Candidates who have previously passed these assessment(s), in some cases, may not need to retest again for this position. About Southern California Edison The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world. At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727. #LI-LH1

Keywords: Thomson Reuters Markets Espana SL., Rancho Cucamonga , Key Accounts Advisor [HYBRID], Other , Rancho Cucamonga, California

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