Front Desk Supervisor
Company: Rancho Cucamonga Homewood Suites
Location: Rancho Cucamonga
Posted on: January 27, 2023
Job Description:
Job DescriptionSUMMARYCoordinates the front office activities of
the hotel and provides support to the General Manager by performing
the following dutiesQUALIFICATIONSTo perform this job successfully,
an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Now offering Daily Pay!- Track
your daily income with updates after every shift you work- Transfer
your earnings instantly or next day- Automatically save a portion
of your paycheckESSENTIAL JOB FUNCTIONS
- Performs functions of Guest Service Agent as scheduled by
Management
- Provides training, including safety training, to front office
staff as directed by Management
- Assists in the selection of Guest Service Agents
- Assists in scheduling front desk personnel within budget
guidelines to assure adequate staffing
- Maintains accurate records including cash flow sheet, direct
bill accounts, credit card payments, registration cards, and
reservation cards
- Corresponds with group and travel agents to answer special
requests for rooms and rates
- Assists with sales and marketing efforts as directed
- Assigns duties to Guest Service Agents and observes performance
to ensure adherence to franchise standards, hotel policies, and
established operating procedures
- Answers inquiries pertaining to hotel policies and
services
- Performs functions of the General Manager in their absence
- Assists General Manager in conducting staff meetings
- All other duties as assignedCOMPETENCYTo perform the job
successfully, an individual should demonstrate the following
competencies:
- Problem Solving Identifies and resolves problems in a timely
manner; Develops alternative solutions; Uses
- reason even when dealing with emotional topics
- Customer Service Manages difficult or emotional customer
situations; Responds promptly to customer needs; Responds promptly
to requests for service and assistance
- Interpersonal Maintains confidentiality
- Oral Communication Responds well to questions; Demonstrates
group presentation skills
- Team Work Contributes to building a positive team spirit
- Written Communication Writes clearly and informatively; Able to
read and interpret written information
- Managing People Makes self available to staff; Continually
works to improve supervisory skills
- Organizational Support Follows policies and procedures
including but not limited to, dress code policies
- Adaptability Adapts to changes in the work environment; Manages
competing demands; Able to deal with frequent changes, delays, or
unexpected events
- Attendance/Punctuality Is consistently at work and on time;
Ensures work responsibilities are covered when absent; Arrives at
meetings and appointments on time
- Dependability Commits to long hours of work when necessary to
reach goals
- Initiative Asks for and offers help when needed
- Planning/Organizing Prioritizes and plans work activities; uses
time efficiently
- Professionalism Treats others with respect and consideration
regardless of their status or position
- Quality Demonstrates accuracy and thoroughness; applies
feedback to improve performance; Monitors own work to ensure
quality; Looks for ways to improve and promote quality
- Quantity Meets productivity standards; Completes work in timely
manner; Strives to increase productivity
- Diversity Shows respect and sensitivity for cultural
differences; Promotes a harassment free environment
- Safety & Security Observes safety and security procedure;
Reports potentially unsafe conditions; Uses equipment and materials
properlyEDUCATION/EXPERIENCEOne-year certificate from college or
technical school; or 6 months to 1 year related experience and/or
training; or equivalent combination or education and
experienceLANGUAGE ABILITY
- Ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence. Ability to
speak effectively before groups of customers or employees of
organization.MATH ABILITYAbility to calculate figures and amounts
such as discounts, interest, and percentages. Ability to deal with
problems involving several concrete variables in standardized
situations.REASONING ABILITYAbility to apply common sense
understanding to carry out instructions furnished in writing,
orally, or diagram form. Ability to deal with problems involving
several concrete variables in standardized situations.COMPUTER
SKILLSTo perform this job successfully, an individual should have
knowledge of Word Processing Software, Spreadsheet software, and
Internet Software.CERTIFICATES AND LICENSESNone requiredSUPERVISORY
RESPONSIBILITIESDirectly supervises or assists in the supervisory
function of front desk staff consisting of 1-5 employees. Carries
out supervisory responsibilities in accordance with the
organizations policies and applicable laws. Responsibilities
include interviewing, hiring, and training employees; planning,
assigning and directing work; appraising performance; rewarding and
disciplining employees; addressing complaints and resolving
problemsWORK ENVIRONMENTThe work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.While performing the duties of
this job, the employee is frequently exposed to work near moving
mechanical parts; fumes or airborne particles and toxic or caustic
chemicals. The employee is occasionally exposed to wet or humid
conditions (non-weather); work in high, precarious places; extreme
cold (non-weather); extreme heat (non-weather) and risk of
electrical shock. The noise level in the work environment is
usually moderate.PHYSICAL DEMANDSThe physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
- While performing the duties of this job, the employee is
regularly required to stand; use hands to finger, handle, or feel
and reach with hands and arms. The employee is frequently required
to walk, climb or balance stoop, kneel, crouch, or crawl and talk
or hear. The employee is occasionally required to sit and taste or
smell.
- The employee must regularly lift and/or move up to 10 pounds
and occasionally lift and/or move up to 50 pounds.by Jobble
Keywords: Rancho Cucamonga Homewood Suites, Rancho Cucamonga , Front Desk Supervisor, Other , Rancho Cucamonga, California
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