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Desktop Support Specialist

Company: VC3
Location: Rancho Cucamonga
Posted on: March 17, 2023

Job Description:

Job Description Description This full-time position is a technical support role working with an integrated team of Support and Sr. Engineers.

The Desktop Support Specialist will develop knowledge and experience in VC3's hardware/software concepts, tools, and support best practices. This knowledge and experience will also be used to support various VC3 Tools, including but not limited to Cove, StorageCraft, Auvik, N-Central, Connectwise, WatchGuard, IT Glue, QuickPass, etc. Onboarding and deployment assistance of tools and applications for the client base is a critical responsibility of the Desktop Support Specialist. The Desktop Support Specialist is also part of the internal IT Team at Accent and will follow VC3's response and resolution procedures for internal IT service tickets.
Here's what you will be responsible for:

  • Respond to internal and client support issues via phone and e-mail
  • Determine escalation points for specific problems and follow instructions for alerting and escalating team members about internal and client issues.
  • Follow documented instructions on problem resolutions.
  • Desktop Bench Repair on Workstations and Laptops for Client Initiated Incidents. Mastery of Windows, Apple OS, Office, and other applications will be necessary. Communication and Documentation on these tickets will be essential.
  • Warehouse Asset Management including receiving, configuring, and shipping of client assets, utilizing Asset Panda asset management software. Maintain a clean and organized warehouse.
  • Configuration, Troubleshooting and Deployment of Management Probes. This will require on-site delivery to client sites.
  • Computer Lab Maintenance Maintaining a clean and organized computer lab
  • Backup and Restore Daily triage and support of backup tickets
  • Internal IT support
  • Service Board Management Daily triage and escalation of monitoring and alerting support tickets generated from our RMM system.
  • Onboarding support to Sr. Support Specialists Assisting in all Initial Setup & Discovery onboarding tasks.
  • Onboarding Huddles - Attend onboarding huddles and provide any updates on pending tasks and obstacles.
  • Documentation Must update ConnectWise and SharePoint with all relevant documentation during the onboarding process.
  • Internal Tools - Deployment, Implementation and Support for Accent internal tools
    Here's what we need from you:
    • 2+ years supporting Microsoft Windows 10/11
    • 2+ years experience supporting Microsoft Office 2016 Office365
    • 2+ years experience supporting Spyware and Antivirus software
    • 2+ years experience upgrading and repairing desktop and/or laptop computers.
    • Microsoft Technology Associate a plus
    • Excellent oral and written communication skills
    • Exceptional analytic and problem-solving skills
    • Ability to work independently with minimal supervision
    • Ability to work successfully with an integrated support team

      And, here is some additional info you will want to know:
      • Candidate must have a valid drivers license and reliable transportation
      • Travel Requirements: day travel often
      • Work Schedule: M-F, 8-5
      • Applicant selected will be subject to a criminal, credit, and department of motor vehicles background checks and must meet eligibility requirements for access to classified information
      • VC3 offers great benefits, including:
        • National health insurance coverage with two plan options
        • FSA (flexible spending account) for health and/or dependent care
        • HSA (health savings account)
        • Vision and dental plans for you and your dependents
        • 100% company paid basic life and long-term disability insurance
        • 401k with a company match
        • And more! by Jobble

Keywords: VC3, Rancho Cucamonga , Desktop Support Specialist, Other , Rancho Cucamonga, California

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