Property Claims Specialist Field II
Company: Mercury Insurance Services, LLC
Location: Rancho Cucamonga
Posted on: May 21, 2023
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Job Description:
Join an amazing team that is consistently recognized for our
achievements and culture, including our most recent Forbes award of
being one of America's Best Midsize Employers for 2023!This
position will be supporting our San Bernardino/High Desert
TerritoryPosition Summary:The Property Claims Field Specialist II,
under minimal supervision within a Claims Branch, investigates,
evaluates and settles moderate Homeowner or Commercial field claims
in a timely and efficient manner as to prevent unnecessary expense
to the Company and policyholders, and provide exceptional service
to our customers.Essential Job Functions:-Investigate Homeowner or
Commercial field claims of minor to moderate complexity to confirm
facts, origin and cause of loss. Address and handle ALL exposures
of the claim, including Dwelling, Other Structures, Contents and
Loss of use. Investigation may include scene inspection, recorded
interview with policyholder, or use of appropriate experts.-Compare
facts gathered during the investigation against the policy to
determine coverage of claim, extend or deny coverage as
appropriate.-Assess and determine extent of damages, and document
with photographs, measurements, repair estimate, and thorough log
notes.-Establishes reserve amounts within prescribed settlement
authority limit and negotiates settlement of claims; recommends
claims which exceed personal authority limit to supervisor for
approval.-Keep claim on a regular diary to monitor unresolved
issues and exposures. Regularly monitor progress and expense of
ongoing claims.-Throughout entire claim handling process, ensure
exceptional service is provided to customers. This includes timely
response to phone calls, emails, written communication, and
adherence to Department of Insurance requirements.-Directs,
monitors, and reviews files handled by independent adjusters to
conclusion.-Regular attendance at work on a full-time schedule of
at least 8 hours and 40 hours per week. Other functions that may be
assigned.Education:-Bachelor's degree (BA, BS) or equivalent
combination of education and experience. For internal candidates,
must have demonstrated a consistent performance of Fully Achieved
or higher in Business Results, and have Consistently Demonstrated
appropriate behaviors while in the Property Claims Field Specialist
I role; Must also have successfully completed all requirements to
become a Property Field Specialist II as outlined in the Property
promotional guidelines.For external candidates, 3 - 5 years
equivalent industry experience is preferred.Qualifications:-Must
meet established Company standards regarding personal driving
history and current license status to be eligible for position.Why
choose a career at Mercury?At Mercury, we have been guided by our
purpose to help people reduce risk and overcome unexpected events
for more than 60 years. We are one team with a common goal to help
others. Everyone needs insurance and we can't imagine a world
without it.Our team will encourage you to grow, make time to have
fun, and work together to make great things happen. We embrace the
strengths and values of each team member. We believe in having
diverse perspectives where everyone is included, to serve customers
from all walks of life.We care about our people, and we mean it. We
reward our talented professionals with a competitive salary, bonus
potential, and a variety of benefits to help our team members reach
their health, retirement, and professional goals.Learn more about
us here: We offer many great benefits, including:Competitive
compensationFlexibility to work from anywhere in the United States
for most positionsPaid time off (vacation time, sick time, 9 paid
Company holidays, volunteer hours)Incentive bonus programs
(potential for holiday bonus, referral bonus, and performance-based
bonus)Medical, dental, vision, life, and pet insurance401 (k)
retirement savings plan with company matchEngaging work
environmentPromotional opportunitiesEducation
assistanceProfessional and personal development
opportunitiesCompany recognition programHealth and wellbeing
resources, including free mental wellbeing therapy/coaching
sessions, child and eldercare resources, and moreMercury Insurance
is an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, status as a protected veteran, or any other
characteristic protected by federal, state, or local law.
Keywords: Mercury Insurance Services, LLC, Rancho Cucamonga , Property Claims Specialist Field II, Other , Rancho Cucamonga, California
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