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ITSM Specialist

Company: Talentola
Location: Rancho Cucamonga
Posted on: April 3, 2024

Job Description:

Position: ITSM SpecialistLocation: Rancho Cucamonga, CA (Onsite)Duration: Long Term Project open for FTE and FTCWho are we looking for?ITSM Specialist - Change, Problem and Release manager with 10+ years of experience. Looking for someone who can handle the ITSM functions and who is independent, a proactive thinker, and preferably a local/reliable person specializing in Configuration Management, Business Service Mapping, CMDB, asset/software mgmt., and obviously Service Now. Technical Skills:

  • Leading the change management activities within a structured process framework, ensuring all changes are properly documented, managed, and communicated.
  • Designing the strategic approach to managing change and support operations that fall within the domain of change management.
  • Ensuring all changes are properly documented, managed, and communicated
  • Collaborating with change owners and subject matter experts (SMEs) to understand any associated downtime, risks, and potential impacts
  • Establishing effective governance and change control leveraging ITIL best practices
  • Organizing and chairing Change Advisory Board (CAB) meetings
  • Providing oversight of expedited and emergency changes, ensuring the correct escalation path is followed
  • Coordinating Post Change reviews with the change owners as necessary, feeding any follow up actions into the Problem Management / Root Cause Analysis (RCA) processes
  • Performing trend and performance analysis on Change Management, providing and tracking recommended improvements
  • Work with Engineering and Operations teams to plan and coordinate software releases
  • Own the release calendar including details on code freezes, deployments, and patch windows
  • Define deployment readiness criteria for each release and track adherence
  • Communicate release schedules, artifacts, and status to all stakeholders
  • Coordinate with development managers to ensure timely and accurate release notes
  • Conduct monthly release readiness review meetings and track progress across multiple teams
  • Identify and remediate complex deployment and scheduling conflicts across Engineering and Operations
  • Proactively identifies training opportunities to execute on the organizations overall goals
  • Meets or exceeds all Goals and Objectives and Service Level Targets
  • Work on-call hours that would include 24/7 coverage per the SOPsProcess Skills:
    • Capable of analyzing requirements and test software as per project defined software process
    • Experience working in an Agile / Scrum environment preferred.by Jobble

Keywords: Talentola, Rancho Cucamonga , ITSM Specialist, Other , Rancho Cucamonga, California

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