We know there are tons of customer service opportunities out
there. So you?re probably wondering: ?What makes this opportunity
We?re glad you asked.
One of the biggest ways the company stands out as an employer is
their inclusive culture. At our client you can bring your whole
self to work and just be yourself.
Our partnered client is responsible for providing exceptional
support and service to both agents and our customers that rely on
us every day to protect what is important. If you want a career
opportunity that allows you to help others and unleash your
problem-solving skills ? Our client may be the place for you. They
are now hiring top performing Customer Service Representatives to
join their team. An exceptional growth opportunity for you as well
as the company!
The Customer Service Representative, on average, can handle 30-50
calls per day, and complete multiple follow-up tasks - all in
support of our agency owners, support staff and customers. Call
types vary greatly from call to call, but some common types of
inquiries include complex billing questions, navigation of policies
and procedures, support of internal and customer technology
systems, and support of new projects and initiatives. Customer
Service Representatives will need to be comfortable with working
independently, navigating multiple screens and systems and
navigating online content in order to answer questions, both
independently and collaborative, and provide guidance.
Bilingual Spanish highly preferred
Previous customer service experience
Investigation/Problem Solving Skills
Excellent Verbal/Written/Telephone Communication Skills
Proficient PC Skills
Time Management Skills
We are insurance. We are financial services. We are also so much
more. We are creative, driven, passionate, fearless and curious.
Our unique culture of inclusion helps us maximize innovation and
creativity. We believe that welcoming differing ideas, cultures and
backgrounds gives us a competitive advantage in a diverse, global
marketplace. It's our differences that drive our success as
individuals and as a company. We celebrate creative problem-solving
as we work together to make a difference in our communities.
Benefits and Perks
Career path/succession planning
Inclusive work environment
Medical, Dental, Vision, Life and Long Term Disability
Comprehensive health insurance plans
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected