MCRC Senior Consultant

Company: Kaiser Permanente
Location: Rancho Cucamonga
Posted on: August 7, 2022

Job Description:

ERU Sr. Consultant: Responsible for the investigation, presentation & resolution of expedited member case appeals (72 hour turn around). PDU Sr. Consultant: Responsible for the investigation, presentation & resolution of expedited & standard medicare Part D coverage determinations & redeterminations (24 to 72 hour turn around), & Part D grievances. CCU Sr. Consultant: Responsible for the investigation, presentation & resolution of member complaints & grievances that meet the MCRC complex case unit (CCU) criteria.Essential Functions:- Serves as Case Mrg in managing the organization's closure of Expedited Appeals, Part D coverage determinations & redeterminations, & MCRC grievances that meet the Complex Case Unit (CCU) criteria.- These include the following:- Investigates all complaints, grievances & appeals, including collection of appropriate documentation.- Participates in the Expedited rounds w/ Nurse Case Mrgs & Medical Director (ERU).- Participates in the Part D benefit committee.- In conjunction w/ TM, participates in Part D coverage decisions & facilitates MD review of medical necessity requests (PDU).- Participates in CCU weekly rounds & partners w/ clinical consultants.- In conjunction w/ TL/TM, participates in benefit decisions, facilitates MD review of medical necessity requests, & facilitates the appropriate level of internal review based upon case merits & organizational risk.- Is involved & partners w/ medical center & regional leadership to facilitate the appropriate review, resolution & service recovery for high profile, highly sensitive cases.- Makes initial & follow up contact w/ patient/member throughout the case & ensure patient's immediate needs are met timely (appointments, facilitating care) (CCU).- Responds to members, their physicians, & authorized representatives regarding the Health Plan's determination.- Prepares all cases in accordance w/ regulations, compliance standards, & policies & procedures.- Partners w/ other health plan Depts, KP Hospital staff, & PMGs in handling complex issues, politically sensitive issues including documentation, file maintenance, negotiation, resolution & response.- Mentors & serves as consultant to area health plan staff, & other local & divisional entities requiring expertise & advice regarding meeting regulatory requirements or problem solving member grievances.- Represents Health Plan in Administrative Law Judge cases.- Participates in departmental meetings, trainings, & unit self-audits as requested.- KP conducts compensation reviews of positions on a routine basis. At any time, KP reserves the right to reevaluate & change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.- Consistently supports compliance & the Principles of Responsibility (KP's code of conduct) by maintaining confidentiality, protecting the assets of the organization, acting w/ ethics & integrity, reporting non-compliance, & adhering to applicable Federal & State laws & regulations, accreditation & licensure requirements, & KP policies & procedures.- In addition to defined technical requirements, accountable for consistently demonstrating service behaviors & principles defined by the KP Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives.- Also accountable for consistently demonstrating the knowledge, skills, abilities, & behaviors necessary to provide superior & culturally sensitive service to each other, to our members, & to purchasers, contracted providers & vendors.

Keywords: Kaiser Permanente, Rancho Cucamonga , MCRC Senior Consultant, Professions , Rancho Cucamonga, California